About us
An independent English-language travel information service.
AirHelpService LLC publishes practical guides, checklists and explanations for people flying commercially. We are based in Wisconsin and read by travelers in more than 40 countries. We are not an airline, not a travel agency, and we do not process bookings.
Our mission
Air travel is complicated. Fare rules, passenger-rights regulations, baggage limits and document requirements change constantly, and airlines rarely explain them well. AirHelpService exists to give travelers a calm, plain-English second opinion, backed by primary sources rather than blog aggregation.
We publish because good information saves people money and stress. Nothing on this site is behind a paywall.
Editorial standards
Primary sources first
EU Regulation 261/2004, ICAO Annex 9, US DOT 14 CFR Part 259, individual airline contracts of carriage. We cite what we use.
Named authors
Every article shows its author and their role. No AI-only content, no ghost bylines.
Transparent updates
Articles show a 'Last updated' date. When rules change, affected pieces are reviewed within 30 days and marked accordingly.
No paid placements
We do not accept sponsored articles, affiliate-driven recommendations or paid rankings. Any future commercial content will be labeled clearly.
Reader input
Corrections and reader questions inform our roadmap. Send us a note - we read every message.
Practical over exhaustive
We prefer a guide you can actually finish reading. If a topic needs 40 pages, we break it into a series.
How our articles are researched
- Step 1
Pick the reader question. Most topics come from FAQ trends or reader emails.
- Step 2
Read the primary source. Regulation text, official DOT interpretations, ICAO or IATA circulars.
- Step 3
Cross-check with three airlines. Every rule is verified against actual contract-of-carriage language for two European and one non-European carrier.
- Step 4
Add real examples. We include specific fares, routes and prices whenever possible instead of vague statements.
- Step 5
Independent read. A second editor reads the draft for accuracy and clarity.
- Step 6
Publish and monitor. The article is checked again 30 days after any regulatory update.
Why independent information matters
When your flight is cancelled at 11pm, the first place most people look for help is a search engine. What they find is a mix of airline PR, affiliate marketing sites trying to sell insurance, and AI-generated summaries that occasionally contradict actual regulations.
AirHelpService was started because the editorial team could not find one calm reference for their own travel. We built it in the way we wished it existed.
Everything we publish is free to read. We do not run ads on article pages. Our costs are covered by AirHelpService LLC and, in the future, by clearly labeled travel-adjacent services that never influence editorial coverage.