Privacy Policy

1. Who we are and how to contact us

AirHelpService LLC is the data controller for personal information collected through this website. Our registered address is 11211 120th Ave a007, Pleasant Prairie, WI 53158, United States. You can contact us at privacy@airhelpservice.com or by telephone at +1 262-857-0983 during business hours (Monday to Friday, 9:00 to 17:00 CT).

For inquiries about this policy or to exercise any of the rights described below, please contact us in writing at the address above or by email.

2. Information we collect

We collect information you provide directly to us, information collected automatically when you use the site, and information from third-party services we use to operate the site.

Information you provide directly: this includes your email address if you subscribe to our newsletter, your name and message content if you use our contact form, and any information you voluntarily send us in correspondence.

Information collected automatically: this includes standard log data (IP address, browser type, operating system, referring URL, pages viewed and timestamps), device identifiers, and information collected through cookies and similar technologies as described in our Cookies Policy.

Information from third parties: if we use third-party analytics providers, email service providers or content delivery networks, they may share limited data with us to help us operate and improve the site.

3. How we use information

We use personal information to provide, maintain and improve the AirHelpService website, to deliver content you request (such as newsletters), to respond to your inquiries, to detect and prevent fraud or abuse, to comply with legal obligations, and to communicate with you about editorial updates.

We do not use your personal information for automated decision-making that produces legal effects concerning you.

4. Legal bases for processing (EEA/UK users)

Where the General Data Protection Regulation (GDPR) or the UK GDPR applies, we rely on the following legal bases: your consent (for optional cookies and newsletter subscription), the performance of a contract (when you request a service from us), our legitimate interests (in operating and improving the site), and compliance with legal obligations.

5. Cookies and similar technologies

We use cookies to operate the site, remember your preferences and understand how visitors use our content. Details, including how to manage cookies, are set out in our separate Cookies Policy.

6. Sharing personal information

We do not sell your personal information. We share personal information only with the following categories of recipients: our service providers (such as hosting, email delivery, analytics), professional advisers (legal, accounting) bound by confidentiality, and public authorities when required by law or to protect our rights.

Any service provider we work with is required to process personal information in accordance with our instructions and with equivalent data protection safeguards.

7. International data transfers

AirHelpService is based in the United States. If you access the site from outside the U.S., your personal information will be transferred to and processed in the U.S. Where required, we implement appropriate safeguards such as Standard Contractual Clauses for transfers of personal information out of the EEA or the UK.

8. Data retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting or reporting requirements. Newsletter subscription data is retained until you unsubscribe. Contact form submissions are retained for up to three years for reference and quality purposes.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing of your personal information, and to receive a copy of your data in a structured, commonly used format. To exercise these rights, contact us at privacy@airhelpservice.com.

If you are in the EEA, UK, Switzerland or other jurisdictions with equivalent laws, you also have the right to lodge a complaint with your local data protection authority.

10. Children

AirHelpService is a general-audience travel information service. We do not knowingly collect personal information from children under 13 (or the equivalent minimum age in your country). If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Security

We implement technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure or destruction. No system is completely secure and we cannot guarantee absolute security.

12. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a notice on the site or by other appropriate means. The date at the top of this policy indicates when it was last revised.